Please consult this guide if you are experiencing any issues with the game.
Please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files.
Check the game’s system requirements
Add the game’s folder and files to your anti-virus program’s exception / exclusion list
Give administrator privileges to Steam and the game
Update your Video/Graphics Drivers and Windows Operating System
Check your graphics driver settings & computer power settings
Update DirectX
Update your Windows Media Player codecs
Verify the game’s cache in Steam
If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.
If you are experiencing issues with game stability, delete your shader cache files.
If you are experiencing crashes caused by insufficient VRAM while performing shader warming, please contact Intel Corporation or the PC vendor.
If Frame Generation option is grayed out and cannot be enabled, please turn on “GPU scheduling”
Click the URL below for more information on the required steps (English only):
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